top web page generator software

Training Programmes

We offer bite size sessions, one day courses and developmental programmes in leadership and management, sales, business skills and personal development and health and safety.

Personal Development

What a great gift to give to your employees... the opportunity to discover how they can make their lives more fullfilling and rewarding.

Thank you for your interest in The Motivational Partnership. We can provide you with highly inspirational and empowering training programmes to help ordinary people achieve extraordinary things.

Personal development is about enjoying your life, while making conscious decisions on a daily basis about everything you do. It's about having more control of your own emotionsand actions and staying motivated no matter what situation or environment you're in.

Personal development teaches you how to become more productive and effective at work and how to maintain focus on what really counts in all aspects of your life.

 We will share our secrets of how to live life with passion, experience the exraordinary in everyday things and not allow setbacks to steal our joy. As master practitioners of NLP ( neuro linguistic programming, a study of excellence), we will explain how effective this concept is in positively trasforming the way we think and act. 

We will tailor the course to focus on your specific need around personal development. Below is a list of topics you may wish to consider;

  • Improve confidence and self esteem
  • Unlock your potential
  • Striving for excellence
  • Emotional intelligence
  • Overcoming fear
  • How to make better decisions
  • Improve your self image
  • Managing stress
  • Dealing with divorce
  • Quashing limiting beliefs
  • Anger Management
  • Time management
  • Erasing negative associations
  • Reframing the past to create a better future
  • The art of attraction
  • Improving conversation
  • Self discipline
  • Making happiness a way of life
  • Accepting Retirement or redundancy
  • Handling promotion or demotion
  • Dealing with personal change

Our courses have proved to be life changing for some of our delegates. We have a gift that allows us to tap in to the consciences of our delegates and act as the catalyst to allow them to make significant and positive lasting change.

Train the Trainer

If you or your staff are involved in training, whether full time or just occasionally, The Motivational Partnership Train the Trainer workshop will enable you to create memorable, inspirational and effective training sessions.

From Bite size sessions where you can learn tips and techniques to improve your delivery style, to more thorough programmes. Learn how to build rapport and connect with personalities different from yours. Have stage presence and maximise your personal style to capitivate the interest of your delegates. Learn how to create an emotionally uplifting environment where others are inspired to put into practice what they've learned.

Put simply, we give your trainers what they need to give their delegates what they want. Confidence

Whether you are training large groups or coaching individuals, whatever your circumstances our train the trainer workshops will enable you to transfer your skill, knowledge and expertise which will impress and engage your audience achieving a positive outcome.

What you will gain
You will have a better understanding of your preferred style of delivery, how to maximise your potential and become more flexible in your approach. You will be able to turn round what can sometimes be considered a boring topic into an exciting, interesting and memorable learning opportunity.

Learn how to

  • Design and deliver more effective training
  • Build rapport faster
  • Connect with all behavioural types
  • Captivate your audience
  • Combat that grave yard shift experience
  • Leave your delegates wanting more

Enjoy

  • Increased confidence and self esteem
  • Delegates willingness to learn and participate
  • Turning round the most cynical of people
  • Excellent feedback sheets
  • Experiencing a positive energy and appreciation
  • Making a positive contribution and job satisfaction

Find out how The Motivational Partnership "Mindset Change programme" will help you create a more fulfilling and rewarding future...

Customer Care

Deliver outstanding customer care and your company will receive outstanding results.

Customer Care Training from The Motivational Partnership will completely revolutionise your staff's attitude towards customers. They'll want to achieve their best with every customer they deal with, and the results will be obvious within a matter of days.

What's more, our formula for success is easy to implement and manage.

If you care about your company then customer care is vital.

How do you rate the level of customer care in your organisation?

Unfortunately it seems to be a common occurrence for people to forget to say the simplest of things like "please and thank you" It is frightening when you consider how much business is lost to the competition simply because of bad manners.

Why do we give bad service?
Often a lack of confidence is the underlying reason for individuals to shy away from acknowledging or assisting customers in a professional manner. It could be because a person is de-motivated, new to the job, unhappy or simply lazy that they don't show 100% commitment towards the customer. Whatever the reason, this kind of approach is not acceptable and professional training with The Motivational Partnership will address the causes for behaviour and provide solutions to raise current standards.

If we don't look after our customers someone else will!

Let us show you how you can gain repeat business and keep customers loyal whist promoting and recommending your company or organisation to others.

The Motivational Partnership focus on four key programmes under the customer care umbrella;

Outstanding Customer Service
This programme takes a microscopic view of all the elements that allow for customers to feel totally impressed by the high standard of service they received from all concerned. It details how attitude, motivation and skill impact on customer perception. Using our simple step by step approach your team can make significant improvements to the way they conduct themselves in the future.

Manners Matter
This back to basics approach has become so sought after from all industries. We explain about etiquette, business ethics, and the general rules for being courteous and polite. We uncover the most disliked terms, words and phrases frequently used to address our customers and highlight powerful language that gains peoples interest and respect. Gestures, habits and mannerisms are also presented to identify what is positive and negative in our body language and behaviour.

Date your customer
Whilst there are more choices and options for customers than ever before our customer care programme ensures that by "dating" our customers (metaphorically speaking) we will keep the competition at bay. We look at ways that make our customers feel special, important and cared for. We explain what having empathy means and what we can do to develop a trusting relationship.

Relationship marketing
Uniformity of beliefs, attitudes and values becomes apparent when staff work effectively together for the good of the customer. Ensuring all relevant departments are kept informed is an expression of how important our customer is and how we value them. The Motivational Partnership will explain what constitutes for relationship marketing and how you can implement a successful strategy that benefits everyone.

Personal & Professional Branding

Does every person in your business reflect the image and attitude your company wants to portray? A client or customer's first impression of your company will last a long time, so make sure it's the right one with The Motivational Partnership.

Our training will ensure that professional branding and personal branding will work together as one, to produce a consistent and professional image for your business.

It is imperative that there is a synergy between the individual and the organisation in terms of beliefs attitudes and values as these are translated in how we look, what we say and what we do.

The Motivational Partnership have a background in media, marketing and advertising and use our knowledge and natural flair for fashion and image to unlock your potential and create a brand that is authentic to the individual and complies with your professional brand values.

We offer one to one coaching, workshops and keynote speeches.

Executive Branding
This programme has been designed to assist business owners, company directors, executives, politicians and other high status individuals who wish to project a strong image of their unique brand.

Often having to address conferences or conduct media interviews it can seem quite daunting to have to contend with all the other issues outside of what it is you have to say! (also see presentation skills).

The Motivational Partnership makes it easy for you. We help you look at yourself from a different perspective. Through the eyes of others, whether that be your share holders or students. Through our coaching techniques and various methods of defining the authentic "You", we bring alive a personality in a manner of ways through from clothes you wear, the gestures you make right through to materialistic visibility and linguistic finesse.

Our intensive coaching which is sensitively honest offers you the opportunity to re- invent yourself or strengthen the brand you already possess to maximise your personal impact. We use nlp ( a study of excellence) as a model for reframing images, experiences and behaviours along with creative visualisation to bring about a positive self expectancy of results. The proof of how successful The Motivational Partnership executive branding is will be apparent by the significant impact you have as witnessed by the responses you receive.

Personal and professional branding for sales executives
Decisions are made about whether a customer wants to invest in your company on the basis of the experience they have in dealing with your sales representative. If for example your company prides itself on being ethical and reliable and yet your sales person does something that goes against the company brand, it will be your business that loses out.

Continuity
The Motivational Partnership will work with your sales team to create a continuity of style and approach. This is important to the business in projecting a uniformity of standards and service. When staff are off or territories changed your customers should not be confused or surprised by a different approach. Whilst individuals remain authentic in their personal branding eg. one person may be more outgoing by nature their professional branding is the same in terms of conduct. Remember, the way you look and act now will determine your level of success in the future.

Receptionist Skills

Your reception staff are at the very front line of your business. Often neglected, they are the voice, face and attitude of your company.

Our training courses understand their importance and our training and workshops will enable your reception staff to instantly build rapport, and gain the respect of everyone they come into contact with. Delegates will learn powerful language skills that will create the right impression for your company, and we'll show them how to manage time and tasks more efficiently and effectively.

About the course. We can provide a half day to a three day programme. We will work with you to address the main areas where training is required. The level of depth on each topic is determined by the length of the course. You can design your own programme from a list of topics indicated below i.e.

  • Organisational skills
  • Time management
  • Assertiveness skills
  • Communication
  • Telephone skills
  • Image
  • Customer care
  • Managing expectations
  • Motivation and attitude


What they will learn...

Delegates will learn how to project the best possible image for your organisation, from their appearance right through to communicating with visitors from all walks of life. The course provides a professional template for success, which includes;

  • Greeting staff, customers and visitors
  • Answering and routing calls
  • Positive and negative language and behaviour
  • Verbal and non verbal communication
  • Listening and questioning skills
  • Telephone techniques
  • Customer care
  • Dressing to impress
  • Prioritising
  • Handling complaints
  • Effective administrative skills

Outcome

  • Customer friendly environment
  • Positive and professional ambassadors
  • Efficient and effective work practices
  • Business asset

Change

It's a fact that every business, big or small will face change at some time in the future. How you manage this change will determine how successful that future will be.

At The Motivational Partnership we can enable your company to manage change in the best way possible. Our uniquely designed "Change Programme" address staff concerns by educating, encouraging and inspiring. We'll dispel any myths, promoting the need for change whilst instigating a positive personal response towards taking action.

With The Motivational Partnership... change is always for the better.

Why do you need this programme?

Has your organisation undergone an acquisition or merger? Are you restructuring or relocating? Whatever your position, one thing is for sure whilst change is inevitable so is the mixed feelings that it attracts.

The Motivational Partnership will focus on both the cause and the symptoms of behaviours towards change. We will uncover the cycle of change and how it impacts on people and performance. Once you have confirmed who the programme is aimed at i.e. management, key personnel , front line staff etc. we will design a bespoke programme that is pitched to either the instigators, implementers or recipients of change.

What is your current position?
Everyone in the organisation will respond in different ways, at different times. Having established where you are in terms of how recent the change is or if indeed it has been announced, we will help you make the transition more manageable and less disruptive.

How can we help?
We are not textbook trainers. Having worked for some of the countries leading companies at senior level we bring a wealth of knowledge and experience and sound advice. We communicate effectively at all levels and with our natural zest for improvement we will share with you techniques, innovative and practical methods to making change less stressful and more productive.

What you can expect
An uplifting programme that quashes limiting beliefs and unlocks a positive mindset to making change work. We will utilise a collection of methods to assist you including NLP, emotional intelligence and accelerated learning to help react and respond to the beliefs, attitudes and values surrounding change.

Learn how to

  • Turn uncertainty into opportunity
  • Embrace new working habits
  • Develop an open mindset
  • Reduce worry and stress
  • Raise standards
  • Increase job satisfaction
  • Improve motivation and morale

Outcome

  • Reassured staff
  • Willingness to work
  • Compliance to standards
  • Overcome discontent
  • Forward thinking
  • Customer satisfaction
  • Better results Cultural Intergration

Having worked with many companies and delegates from around the world our cultural integration programme provides the ideal environment to create an openness to address key concerns.

We focus on the beliefs, values and attitudes of the team to develop a uniformity of opinion.

Merging different cultures requires an emotionally intelligent approach and understanding that change will instigate mixed feelings.

The Motivational Partnership will provide the right conditions to bring about clarity concerning people and practices, we will act as a vehicle to allow delegates to express themselves under a positive and solution focused environment.

Emotional wellbeing
Your team will leave feeling emotionally uplifted and energised. Our programme helps release the stress and tension that is often brought about as a result of uncertainty, anxiety and fear. Delegates will learn how to have a more positive opinion and understanding of the different personalities they work with and acknowledge and accept different methods of work that may not fall into their preferred style. This knowledge becomes the catalyst for progression. The bonding session is borne out of a mutual interest and by focussing on the need to be informed, involved and recognised, a motivational experience will be had by all, encouraging empathy and support within the workplace.

Team Building

Whether you are managing a new team, or your team has merged or maybe there is a need to bring the spark back into a mature team or help a struggling team then The Motivational Partnership can help.

We like to keep our team building days fresh, making events different and memorable. Delegates not only learn and hone their valuable team attributes they also learn to push themselves to the next level and come away with a real sense of achievement. We strive to have people experience things they would never have expected and find new aspects of their personality that they never knew about. Bringing people together is what we do best.

Improving relationships
We offer teams the opportunity to really get to know each other and quash any limiting beliefs, concerns or fears they may have.

We make building rapport an effortless and enjoyable experience. Our creative approach ensures delegates have fun and are able to change the way they look at things.

We promise a relaxed yet challenging environment accommodating for the most outgoing and reserved characters.

Cultural Intergration
Having worked with many companies and delegates from around the world our cultural integration programme provides the ideal environment to create an openness to address key concerns.

We focus on the beliefs, values and attitudes of the team to develop a uniformity of opinion.

Merging different cultures requires an emotionally intelligent approach and understanding that change will instigate mixed feelings.

The Motivational Partnership will provide the right conditions to bring about clarity concerning people and practices, we will act as a vehicle to allow delegates to express themselves under a positive and solution focused environment.

Emotional wellbeing
Your team will leave feeling emotionally uplifted and energised. Our programme helps release the stress and tension that is often brought about as a result of uncertainty, anxiety and fear. Delegates will learn how to have a more positive opinion and understanding of the different personalities they work with and acknowledge and accept different methods of work that may not fall into their preferred style. This knowledge becomes the catalyst for progression. The bonding session is borne out of a mutual interest and by focussing on the need to be informed, involved and recognised, a motivational experience will be had by all, encouraging empathy and support within the workplace.

Communication

Lack of communication or the inability to communicate effectively results in organisations failing to succeed. There are a variety of aspects to communication that impact on morale, motivation, relationships, performance and success.

Which is causing you most concern?
Whilst there are different methods of communication, knowing what to say and how to say it can prove to be challenging for some. A breakdown in communication, inappropriate methods of communication or the lack of thought for people’s feelings create problems. What issues are affecting you?

What needs to be improved?
The Motivational Partnership can provide bespoke programmes to address the issues you have and improve your situation and avoid any unnecessary concerns. For many people a lack of self awareness, confidence or assertiveness skills stand in the way of progress. Poor communication not only affects the individual but has implications and consequences both internally and externally.

Nature or nurture
Some people do have natural flare for communicating effectively however for most of us quite often our personalities dictate how and what we do and say. This in turn results in others forming opinions, making judgements and being receptive or resistant. By fine tuning, adapting, or changing certain characteristics we have inherited or have developed a habit for we can dramatically change the way we communicate. Communication is a skill and The Motivational Partnership will provide proven techniques to help build rapport and connect with others.

Find out how you can:

  • Become more self aware and acknowledge characteristics, habits and traits that are holding you back.
  • Learn what builds rapport and connection.
  • Develop empathy with others
  • Get out of your comfort zone
  • Manage your emotions and project the right image.
  • Communicate in a positive, confident manner.
  • Use your voice, body language and words more effectively.
  • Improve your listening and questioning skills (click for more detailed information.

Enjoy...
An uplifting experience that will boost your confidence and desire to communicate effectively. Our highly interactive, memorable and engaging programme will equip you with the skills to express yourself more effectively, have more influence and connect with others.

Stress Management

When the pressure of dealing with situations or circumstances becomes overwhelming it is at this point where we encounter stress. Stress means different things to different people. How we are able to manage the expectations or the demands that are put on us will depend on a variety of factors e.g. emotional state or what is at stake.

The Motivational Partnership will provide you with an informative, upbeat and memorable programme that offers coping strategies that will improve your ability to deal with stress effectively.

Learn:

  • What triggers stress
  • The tipping point
  • How to avoid and reduce stress
  • Implications of being stressed
  • Managing emotions
  • Symptoms and stress relief
  • Staying calm, in control and rational
  • Putting things into perspective
  • Achieving a positive outcome

Outcome:

  • Understand what causes you stress and how to address the early warning signs
  • Identify where you already manage stress well and develop a personal coping strategy
  • Have the confidence and capability to avoid and deal with stress in a rational and healthy manner.

Presentation Skills

Sales presentations, Company conferences, Public Speaking, Media Interviews.

Lights , Camera, Action!

Join our professional speakers, media script writer and television programme director and get expert coaching from the pros."Raise your game!" Don't settle for average (at best!) Unlock your potential and win over your audience. Deliver your presentation like an expert. As professional speakers we will share with you the "know how" to make your presentations enjoyable for you and your audience and get results.

Learn

  • How to be a professional presenter not a professional bore!
  • Get your pitch right
  • Address your audience on their terms
  • Overcome fear and anxiety
  • Improve your self belief and confidence
  • Deliver with enthusiasm, passion and conviction
  • Captivate and motivate your audience
  • Create a presence that is memorable and empowering
  • Leave them convinced
  • Effectively Manage concentration levels and maintain attention
  • Bring clarity to what you are saying
  • Make your content memorable and meaningful

Benefits:

  • Increased confidence and self belief
  • Enhance your image
  • Improve skill level
  • Stronger communicator
  • Advance influence persuasive skills
  • Develop a positive presence
  • Be memorable
  • Better use of language

Sales presentations
Transform your sales presentations and enjoy the respect, commitment and revenue your customers will give you. By applying some simple techniques you can avoid the traps mediocre presenters fall into. Discover how you can make a captivating presentation that wins business.

One to one presentation skills coaching

  • Do you have to speak at your company conference?
  • Are you addressing key business associates on behalf of your company?
  • Have you been asked to speak to the media?

If this concerns you then you will benefit from professional one to one coaching.As professional motivational speakers our job is to improve your confidence and help you overcome your fears of public speaking or presenting by providing you with techniques that will dramatically improve your skills.Our warm and friendly approach will put you at ease and we will help you improve and fine tune the key elements required for you to achieve success when presenting.

As practitioners of NLP ( neuro linguistic programming, a study of excellence) we will explain how you can quash your fear or limiting beliefs that are holding you back and create new, better more positive habits. You will be able to l develop your personal style feeling natural and comfortable when you present. It’s about bringing your personality alive on stage. Perfecting your script to get maximum impact.We offer professional advice and will critique your performance during a play back.

Telesales

Our approach to telesales is to ensure tele operators employ the 6 p’s to persuade prospects to buy.

  • Positive
  • Professional
  • Perseverance
  • Personality
  • Productive
  • Profitable

Excellent operators “do not” rely on scripts. The Motivational Partnership will show you how you can make each and every call sound like it’s the first time for you! You will learn how to secure a positive reception and close sales.

The workshop will also improve your assertiveness skills and help you adapt your style to the different personality types you are dealing with.

Learn

  • How to get in the right frame of mind
  • Get straight through to the decision maker
  • Turn scripts into persuasive conversation
  • Motivate your prospects by creating interest
  • Improve voice control accent and dialect
  • Build rapport in seconds
  • Get to yes quicker

Intermediate Sales

Account management

In order to grow revenue it requires more investment from our customers. Often we try to secure business from new customers however have we actually maximised the value of what we currently receive from our existing client base?

Are you getting your “unfair share” of your customers business? The Motivational Partnership will provide you with a workshop that will help increase the spending capacity of your regular clients.

It takes a look into business as a whole and the part you play in your customers eyes. Our account management programme will improve your business acumen and develop your skills to become an integral part of your customer’s organisation.

You will learn:

  • Implement relationship marketing as a way to build stronger relationships with your customers
  • What it is that really drives your customer
  • How to ensure your unfair share of the business
  • Keep your customer loyal to your organisation

Follows us